Bukowski chose thirteen of the people who were involved in long, involved calls and found them to be constant complainers in everyday life whether they had received the wrong order at McDonald's, experienced back pain every morning, lost their parking space to another vehicle, or any number of a wide variety of difficult happenstances.
"It's not that these kinds of things never happen to other people," Bukowski explained, "it's just that these 13 people were the only ones who voiced complaints about it. The rest just took the hit and went on with their lives."
Bukowski went on to explain that complainers often called technical support offices for similar issues to everyone else, but ended up hitting various "dead ends" that no one else ever hit. He proposed that this was done willfully on the part of the technical support operatives and, possibly, everyone else who had ever given bad customer service to these complainers.
"It's part of a grand conspiracy," Bukowski said, "to harness the energy of these angry, uncomfortable people to feed their corporate masters and, in the process, teach them how futile their efforts are, making them docile and complicit, if depressed and disenfranchised, over time." He suggested that once a complainer has accepted the fact that they will never receive proper treatment, they stop interacting with humanity altogether, making life for the rest of the world more bearable.
Martin Bukowski's work will be peer reviewed and an official statement on its viability as a theory is expected to be released on Friday, providing none of the reviewers starts complaining that they have been unfairly represented within the study.